Our Apartment & House Management Services Include:
Rent Collection
We recognize the importance of timely rental payments, so that expense payments can be made. Tenants who have not paid rent by the 5th of the month will receive reminders via email and phone. We continue to follow up consistently until the rent is paid.
Expense Payment
Reviewing All Expenses for Accuracy; Tracking and Recording Expenses
Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.
Insurance Procurement
Have the Protection You Need, When the Need Arises
Given the complexity of insurance, having proper coverage means all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the Diligent Home apartment management team to help find you such an insurance policy at a competitive rate. Our team will obtain quotes for you and help guide you through every step of the process.
Tenant Requests
We Field All Tenant Requests- Alleviating You of Any Hassle
With our vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money, while we maintain satisfied tenants. Same day response is provided to confirm all requests are received and our apartment management team can be conveniently contacted 24 hours a day 7 days a week via phone, email or through our website.
Repair and Maintenance Issues
When Maintenance or Repair is Required, We Ensure The Job Is Done Quickly, Correctly and With Cost Savings in Mind
By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is also provided with maintenance of items like HVAC systems, sprinkler systems, irrigation systems, and more. We can help you find the best price possible and make sure each job is of the highest quality and performed by insured, reliable companies.
Lease and Lease Renewal Preparation
Never Use an Inadequate or Incorrect Lease Again
We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or building. We prepare lease renewals to properly document tenant extensions and assist on both rent stabilized and free market leases. We are kept well informed of any changes in laws to make certain you are up-to-date on current regulations.
Apartment Turnover Services
We Pre-Inspect the Apartment, Obtain the Lowest Possible Pricing, And Oversee All Turnover Work
Pre move-out inspections are conducted at least 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as: Painting, floor refinishing, basic maintenance and other repairs or sprucing up required. We work hard to save money wherever possible and to keep expense as low as possible.
Emergency Repair Assistance
Around The Clock, We Are Here to Protect Your Interests When Emergency Strikes
Our apartment management team of experts is available 24 hours a day/7 days a week to handle any apartment or building emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in times of crisis.
Renovation Oversight
Is It Time For An Update? We’ll Oversee Any Size Renovation To Bolster Rental Income
In a tight real estate market like TORONTO, delivering the appropriate product to tenants is key to maximizing the return of your real estate investment. We oversee any project, no matter how big or small, to bring the apartment up to market expectation. By maintaining strong relationships with contractors, we can save you tremendous amount of money. We only use quality vendors, who we closely supervise in order to ensure the job is done right and on budget. Since it is nearly impossible to manage a construction project from outside the local area, our project management team meticulously oversees the renovation process to make sure your money is being used efficiently.
Legal Services
If A Legal Issue Arises, Our Experts Will Ensure Its Handled Properly
While our goal is to avoid legal issues in the event they occur, our team stays up to date on all changes with Toronto housing laws so we can help you stay compliant with all regulations. In the event a representative from the landlord is needed in court, we can attend on your behalf and provide updates of all events.
Routine Property Inspections
Keeping Tabs On Your Property, So You Don’t Have To Worry About The Unknown
When your apartment or building is occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will make sure there are no leaks or other such issues. In the event a deficiency is found, we take photographs and report it to you, so you can always be in the know of the condition of your apartment.